Hello “customer” Team Members!

Current “co-workers”:

This is the blog I started while I was at OU studying for my Masters in Knowledge Management. As you can see, I stopped blogging about the time I started consulting. There’s only so much time in the day. For current customers, perhaps getting you guys up and running on your new pbwiki (pbwiki.com) and creating my own home page as an example for you will inspire me to start posting on my blog again. If you’re interested in setting up a blog, twitter account, custom wiki or any of MANY Web 2.0 technologies, I’m glad to show you how!


reluctant blogger?

Doc Martens asked me to pinch hit at the Oklahoma Library Association annual convention this past Wednesday. The topic of the panel discussion was open source software, i.e. OSS. I was the clean-up batter, and my mission was to summarize my conversion from an open source technophobe to an open source/open access evangelist.

Although simple, you can check out my powerpoint visual aid–“My Journey to Blogdom”–on slideshare.

In short, I took conference attendees on a sentimental journey of my OSS awakening… from blogging on WordPress to creating a PBWiki to designing an open access journal with the PKP OJS system to utilizing sites like slideshare, flickr, and the like.

Just how do we find information in this day and age?

In focusing on information users, I found two articles that suggest that the Internet is quickly becoming our preferred source of information. The Pew Internet & American Life Project released findings in December, 2007, and comScore, a global leader in measuring the digital world, released a report in January, 2008. Both substantiate Brenda Dervin’s 1976 findings, which indicated that the actual behavior of people demonstrates that most use formal information sources rarely, and often use family and friends. Obviously, the advent of the Internet–and even more so social networking–makes this type information-seeking behavior easier and more widespread.

On yet another note, I found an interesting link to John Batelle’s slide presentation about publishing in Web 2.0 on a blog by  David Rothman. Enjoy!

thanks Stewart Brower…

More on Web. 2.0

OU-Tulsa is so very fortunate to have Stewart Brower, MLIS, AHIP, as the enthusiastic and charming leader (more than a director) of our library. He has graciously agreed to post his RSS (Web 2.0) slide presentation on his “Professional Notes” blog. This serves as a good review of Web 2.0 for those of us preparing for tomorrow’s comps.


We’re studying web 2.0 today, as the countdown to comps continues. David Gurteen has cleverly explained the 2.0 phenomenon in a powerpoint and chart comparing “World 1.0 and 2.0”. Today an area of focus for comps studies is Web 2.0. Following is a summary of information offered by the ACRL

What about Web 2.0?

Microcontent, i.e. individual chunks of content, users can link to, pullout, unbundle, & repackage in a variety of creative forms; not pages or stories, but posts, photos, videos, tags and pod casts.

As a platform, i.e. using lightweight programming languages, running applications without downloading programs, and saving files on the web.

Radical openness, i.e. using a variety of applications which allow users to easily collaborate and share data across products and services.

User focused, i.e. most visible content is created by users from Amazon reviews to blog posts to LinkedIn pages and most applications are released in “beta” so user feedback shapes the way the applications develop.

Flattened hierarchy, i.e. resulting organization is dynamic and can be difficult with entry points that are hard to identify.


Implications of Web 2.0:

Libraries are using blogs, wikis and social tools to deliver dynamic and new services;

Web 2.0 allows users to interact with libraries and information in exciting ways;

Web 2.0 affects the way librarians help patrons find, manage, evaluate and use info tools and sources;

It is tempting to focus on limitations of Web 2.0;

Knowledge professionals should recognize tools are easy to find, easy to use and too useful for users for librarians not to recognize.


Information literate users:

Users must determine how much info needed, i.e. berry picking of info for learning and research, and complex non-hierarchical system;

Users must recognize the challenges of organization, i.e. how search engines work, how info is retrieved on the web, folksonomies, user-created metadata;

Users must be able to validate authority and evaluate a site without traditional editorial control;

Users must be able to keep their identities private while still contributing, i.e. teach awareness;

In Web 2.0, determining ownership is difficult and understanding of copyright is needed, i.e. easy for users to loose track of where they got the info and plagiarize



Cramming for comps…

Following are major topics I’m reviewing for knowledge management comprehensive exams. As knowledge professionals, can you hold your own in a discussion about these topics?

Open Access (PKP and OAJ, i.e. Stanford University, University of British Columbia, Simon Frasier Library, and Willinsky)

“10 Steps to a Learning Organization” by Klein and Saunders: assess, promote the positive, create a safe environment, reward risk-taking, use people as resources for each other, put learning power to work, map the vision, bring the vision to life, connect the systems, and get the show on the road

Organizational Learning: Everyone is a learner; create organizational excitement to learn

ALA core values: access, confidentiality/privacy, democracy, diversity, education/lifelong learning, intellectual freedom, public good, preservation, professionalism, service, and social responsibility

Intellectual freedom legislation: PICO vs. Board of Education, 1982; Patriot Act; Federal Privacy Act, 1974; Electronic Communication Privacy Act; HIPPA, 1996; Security and Freedom through Encryption Act; Sarbanes-Oxley Act

Intellectual property legislation: Copyright Act of 1976; Digital Millenium Copyright Act of 1998; Fair Use, 2007

Information Security:

CIA = confidentiality + Integrity + Availability

SDLS = investigate, analyze, logic design, physical design, implement, maintenance

Firewalls = Host, network and content

Social engineering

Risk Contol Strategies = Avoidance, transference, mitigation, acceptance

Cost-Benefit analysis = evaluate information assets vs. cost of security (favorite color vs. proprietary software)


Security threat (purposeful or unintentional) vs. attack

Need for education and training

Access vs. security trade-off

Know yourself, know your enemy and know responsibilities of different areas of the organization, ie. value of information

“The Long Tail”: Book by Chris Anderson; Article by Tim O’Reilly; Marketing to the masses—not to major players, i.e. selling less to more (Netscape, Netflix, Ebay, and major Internet advertisers vs. Page and Brin’s Google and banner ads with lifestyle analysis)

KM = people + process + technology

Main drivers in KM: information overload; maintain competitive advantage; knowledge loss; complexity of knowledge domain; managing and dealing with change; achieving organizational efficiency; dealing with communication problems; and reinventing the wheel syndrome.

 Authority (James Neal and “Taming the Wolves”) and potential downside of open source and user created products

User developed products vs. authority (Wikipedia)

Management Buy-In vs. Grass roots

Intellectual property: codified; copyright, trade secrets, trademark, and patents

Tactic vs. explicit knowledge: brain drain, knowledge sharing, documentation, intellectual property

Explicit knowledge = documented and formal; easier to identify; reusable and consistent and repeatable manner; stored in paper or computer; identified, measured, distributed and audited

Tacit knowledge = undocumented and informal; exists in people’s minds; personal; context-specific; hard to formalize and communicate; intuitions; rules of thumb; mindsets; unwritten rules of turf and territory; unconscious values; trivial to fundamental; shared through experiences. Problems = hard to identify and quantify; misleading because it depends on perception; hard to change traditional attitudes in knowledge culture; difficult to communicate; situational

Cultural knowledge: “traditional” and collective knowledge of the organization and is not effected by employee attrition


Web 2.0: attitude not a technology; participation vs. silos and gatekeepers; platform-based vs. software-based—always beta; constant change, updating and improvement; customizable services, i.e. RSS (Really Simple Syndication or Rich Site Summary) feeds; user-developed services; multi-media; portability, i.e. Google documents; blogosphere;  and brick and mortar vs. virtual, i.e. Barnes and Noble vs. Amazon

Social networking: Facebook; LinkedIn; MySpace; Twitter; Texting; Instant messaging; Flickr; Blogging; Wikis; 

Digital divide: culture; government; age; economic; racial; location; information literacy