Cramming for comps…

Following are major topics I’m reviewing for knowledge management comprehensive exams. As knowledge professionals, can you hold your own in a discussion about these topics?

Open Access (PKP and OAJ, i.e. Stanford University, University of British Columbia, Simon Frasier Library, and Willinsky)

“10 Steps to a Learning Organization” by Klein and Saunders: assess, promote the positive, create a safe environment, reward risk-taking, use people as resources for each other, put learning power to work, map the vision, bring the vision to life, connect the systems, and get the show on the road

Organizational Learning: Everyone is a learner; create organizational excitement to learn

ALA core values: access, confidentiality/privacy, democracy, diversity, education/lifelong learning, intellectual freedom, public good, preservation, professionalism, service, and social responsibility

Intellectual freedom legislation: PICO vs. Board of Education, 1982; Patriot Act; Federal Privacy Act, 1974; Electronic Communication Privacy Act; HIPPA, 1996; Security and Freedom through Encryption Act; Sarbanes-Oxley Act

Intellectual property legislation: Copyright Act of 1976; Digital Millenium Copyright Act of 1998; Fair Use, 2007

Information Security:

CIA = confidentiality + Integrity + Availability

SDLS = investigate, analyze, logic design, physical design, implement, maintenance

Firewalls = Host, network and content

Social engineering

Risk Contol Strategies = Avoidance, transference, mitigation, acceptance

Cost-Benefit analysis = evaluate information assets vs. cost of security (favorite color vs. proprietary software)

Benchmarking

Security threat (purposeful or unintentional) vs. attack

Need for education and training

Access vs. security trade-off

Know yourself, know your enemy and know responsibilities of different areas of the organization, ie. value of information

“The Long Tail”: Book by Chris Anderson; Article by Tim O’Reilly; Marketing to the masses—not to major players, i.e. selling less to more (Netscape, Netflix, Ebay, and major Internet advertisers vs. Page and Brin’s Google and banner ads with lifestyle analysis)

KM = people + process + technology

Main drivers in KM: information overload; maintain competitive advantage; knowledge loss; complexity of knowledge domain; managing and dealing with change; achieving organizational efficiency; dealing with communication problems; and reinventing the wheel syndrome.

 Authority (James Neal and “Taming the Wolves”) and potential downside of open source and user created products

User developed products vs. authority (Wikipedia)

Management Buy-In vs. Grass roots

Intellectual property: codified; copyright, trade secrets, trademark, and patents

Tactic vs. explicit knowledge: brain drain, knowledge sharing, documentation, intellectual property

Explicit knowledge = documented and formal; easier to identify; reusable and consistent and repeatable manner; stored in paper or computer; identified, measured, distributed and audited

Tacit knowledge = undocumented and informal; exists in people’s minds; personal; context-specific; hard to formalize and communicate; intuitions; rules of thumb; mindsets; unwritten rules of turf and territory; unconscious values; trivial to fundamental; shared through experiences. Problems = hard to identify and quantify; misleading because it depends on perception; hard to change traditional attitudes in knowledge culture; difficult to communicate; situational

Cultural knowledge: “traditional” and collective knowledge of the organization and is not effected by employee attrition

 

Web 2.0: attitude not a technology; participation vs. silos and gatekeepers; platform-based vs. software-based—always beta; constant change, updating and improvement; customizable services, i.e. RSS (Really Simple Syndication or Rich Site Summary) feeds; user-developed services; multi-media; portability, i.e. Google documents; blogosphere;  and brick and mortar vs. virtual, i.e. Barnes and Noble vs. Amazon

Social networking: Facebook; LinkedIn; MySpace; Twitter; Texting; Instant messaging; Flickr; Blogging; Wikis; 

Digital divide: culture; government; age; economic; racial; location; information literacy

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